Terms & Conditions
Returns & Exchanges
We want you to be satisfied with your purchase. Subject to the terms below, eligible merchandise may be returned for a refund or, where available, exchanged within 30 days after delivery.
Apparel Returns & Exchanges
Apparel may be returned for a refund or exchanged for a different size or color within 30 days after delivery. To be eligible for a return or exchange, apparel must be unworn, unwashed, unused and undamaged, with all original tags and packaging.
Exchanges are subject to product availability. If the requested replacement item is unavailable, you may return the eligible item for a refund.
We reserve the right to refuse a refund or exchange if returned merchandise does not meet the requirements of this policy. If a return is refused, we will contact you regarding available options for returning the merchandise to you, which may be at your expense.
Other Merchandise
Unless otherwise identified as final sale or subject to a different return policy at the time of purchase, non-apparel merchandise may be returned within 30 days after delivery, provided that it is unused, undamaged and returned with all original packaging, tags and accessories, as applicable.
Damaged, Defective or Incorrect Merchandise
Please inspect your order promptly after delivery. If merchandise arrives damaged or defective, or if you receive an incorrect item, please contact Consumer Care as soon as reasonably practicable and, where possible, within 30 days after delivery.
The eligibility conditions applicable to ordinary returns, including requirements that merchandise be unused or undamaged, do not apply to merchandise that arrived damaged or defective.
Where we determine that merchandise arrived damaged or defective, or that an incorrect item was shipped, we will provide an appropriate replacement or refund and will cover reasonable return shipping costs, if a return is required.
Nothing in this policy limits any rights or remedies available to you under applicable law.
Return Shipping
For ordinary returns and exchanges, including returns based on size, color or a change of mind, return shipping costs are the customer's responsibility and are non-refundable. We recommend using a trackable shipping method, as we are not responsible for return packages that are lost or damaged in transit.
Original shipping charges are non-refundable for ordinary returns and exchanges, except where otherwise required by applicable law.
Where a return results from damaged or defective merchandise, an incorrect item being shipped, or another error on our part, we will cover reasonable return shipping costs and, where appropriate, refund the original shipping charge.
Refunds
Once your return is received and inspected, we will notify you whether the return has been approved. Approved refunds will be issued to the original form of payment, generally within 7–10 business days after receipt and inspection of the returned merchandise. Your bank or payment provider may require additional time to post the refund to your account.
Unless otherwise stated or required by applicable law, original shipping charges are not refundable for ordinary returns.
Undeliverable Orders
Please carefully review your shipping information before submitting your order. If an order is returned to us as undeliverable because of an incorrect or incomplete shipping address provided by the customer or another circumstance attributable to the customer, the original shipping charges will not be refunded.
This does not apply where an order is undeliverable due to an error by us or the shipping carrier.
How to Make a Return or Exchange
To request a return or exchange, please email Diageo Customer Service at diageocustomerservice@admgroup.zohodesk.com within 30 days after delivery to request a Return Authorization.
Your return or exchange request must be initiated within the applicable 30-day period. The time required for authorized merchandise to arrive at our distribution center will not count against the 30-day period.
Please include your original packing slip or other requested proof of purchase with the returned merchandise and follow the return instructions provided by Consumer Care.
Final Sale and Other Exclusions
Items identified as “Final Sale” at the time of purchase are not eligible for voluntary return or exchange. Personalized, customized or made-to-order merchandise may also be ineligible for voluntary return or exchange where disclosed at the time of purchase.
These exclusions do not apply to merchandise that arrives damaged or defective, merchandise shipped in error, or where a return or other remedy is required by applicable law.